Terms & Conditions

Introduction

This page, along with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which products (Products) listed on our websites (our sites) are sold to you. These Terms will apply to any contract for the sale of Products to you (Contract). When you purchase Products on our sites you will either purchase these from us or from third party suppliers (Supplier). It is clearly identified under the Product information whether you purchase a Product from us or from a Supplier.

If you purchase Products from us Section A below will apply.

If you purchase Products from a Supplier Section A (except clauses 7, 9-14) and Section B will apply.

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our sites. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it. Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our sites. You should print a copy of these Terms or save them to your computer for future reference. We amend these Terms from time to time as set out in clause 8 in Part A below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on [31st July 2013]. These Terms, and any Contract between us, are only in the English language.

 

Section A

1. About Artellite

1.1 We operate the websites www.artellite.com and its associated artist, gallery and arts organisation satellite sites (Sellers). We are DegreeArt.com Ltd, a company registered in England and Wales under company number 7094562 and with our registered office at 145-157 St John St, London EC1V 4PY. To contact us, please https://artellite.co.uk/contact-us or email support@artellite.co.uk

1.2 You can sign up and register to be a member of Artellite. Artellite provides marketing and payment systems for sellers. A user must be a member to purchase products. A user must register to become a member. You will receive personal information about impending sales campaigns via Artellite’s email service. You can opt out by emailing us through support@artellite.co.uk

 

2. The Products

2.1 The images of the artwork products for sale on our sites are for illustrative purposes only. Your artwork may vary slightly from those images displayed on the websites, due to computer screen settings etc. Often artwork will be shown displayed in frames or in settings to showcase the work and we ask that you please do read the full product description, before ordering, to ensure you will receive what you are expecting.

3 All Products shown on our sites are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. If you have paid for a Product that can’t be processed, a full refund will be issued within 7 days if not sooner.

 

3. Using Artellite.co.uk

3.1 Your use of our sites is governed by the Terms and Conditions set out in this document on this page.

 

4. How we use your personal information

4.1 We will only use your personal information in accordance with our Privacy Policy https://artellite.co.uk/content/privacy-policy  Please take the time to read these, as they include important terms which apply to you.

 

5. For consumers

This clause 5 applies if you are a consumer.

5.1 If you are a consumer, you must be over 18 years old to purchase Products from our sites.

5.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 

6. For business customers

Clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our sites to purchase Products.

6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

 

7. How the contract is formed between you and us

7.1 For the steps you need to take to place an order on our sites, please visit support.artellite.co.uk.

7.2 You will be able to check and amend any errors before submitting your order to us.

 

7.3 After you place an order, you will receive an e-mail from Artellite.co.uk acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.

7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our sites as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

 

8. Our right to change these terms

8.1 We may revise these Terms from time to time in the following circumstances: a) changes in how we accept payment from you; b) changes in how we conduct business; or c) changes in relevant laws and regulatory requirements.

8.2 Every time you order Products from our sites, the Terms in force at that time will apply to the Contract.

8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

 

9. Your cancellation and refund rights if you are a consumer

This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products

9.3 You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day you receive the Products.

9.4 To cancel a Contract, you must contact us in writing by sending an e-mail to support@artellite.co.uk.You may wish to keep a copy of your cancellation notification for your own records.

9.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you normally within 3 working days after returning your Products or as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause

9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.

9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, and any applicable delivery charges.

9.7 We will refund you on the credit card or debit card used by you to pay.

9.8 If the Products were delivered to you: a) you must return the Products according to the instructions from the Artellite team as soon as is reasonably practicable in its original packaging and including any certificates; b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided here http://support.artellite.co.uk/what-are-laws-concerning-accepting-returns-giving-refunds.

9.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

10. Delivery

10.1 Your order will be fulfilled as soon as reasonable, unless there is an Event Outside of our or the suppliers Control, and we will provide you, wherever possible, with a tracking number once the Products have been shipped. If we are unable to fulfil delivery because of an Event Outside of our Control, we will contact you.

10.2 Delivery will be completed when the Products are delivered to the address you gave us.

10.3 The Products will be your responsibility from the completion of delivery.

10.4 You own the Products once we have received payment in full, including all applicable delivery charges.

 

11. International delivery

11.1 International shipping destinations are set by the seller. We do our best to encourage sellers to ship worldwide, but in some cases, sellers will only ship to a limited set of countries.

If you wish to have a Product delivered to a country that a seller currently does not ship to, please contact: support@artellite.co.uk. (International Delivery Destinations). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

11.2 If you order Products from our sites for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

 

12. Price of products and delivery charges

12.1 The prices of the Products will be as quoted on our sites from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 7.5 for what happens in this event.

12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our sites from time to time.

12.5 Our sites contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our sites may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

 

13. How to pay

13.1 You can only pay for Products using a debit card or credit card. We accept the following cards: - Visa - MasterCard - AmEx - Discover – Maestro. If you wish to use an alternative method, please do contact us 020 8980 0395 support@artellite.co.uk and we will be happy to help you.

13.2 Payment for the Products and all applicable delivery charges is in advance.

 

14. Our warranty for the Products

14.1 We provide a warranty that on delivery and for a period of [12] months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.

14.2 The warranty in clause 14.1 does not apply to any defect in the Products arising from: a) fair wear and tear; b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; c) if you fail to operate or use the Products in accordance with its intention; d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or e) any specification provided by you.

14.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

15. Our liability if you are a business

This clause 15 only applies if you are a business customer.

15.1 Nothing in these Terms limit or exclude our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) defective products under the Consumer Protection Act 1987.

15.2 Subject to clause 15.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a) any loss of profits, sales, business, or revenue; b) loss or corruption of data, information or software; c) loss of business opportunity; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.

15.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

 

16. Our liability if you are a consumer

This clause 16 only applies if you are a consumer.

16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

16.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 We do not in any way exclude or limit our liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and e) defective products under the Consumer Protection Act 1987.

 

17. Events outside control

17.1 We or the Supplier will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a Contract that is caused by an Event Outside Control. An Event Outside Control is defined below in clause 17.2.

17.2 An Event Outside Control means any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3 If an Event Outside Control takes place that affects the performance of the obligations: a) you will be contacted as soon as reasonably possible; and b) the obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control affects delivery of Products to you, a new delivery date will be arranged with you after the Event Outside Control is over.

 

18. Communications between us

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.

18.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail: support@artellite.co.uk. We will confirm receipt of this by contacting you in writing, normally by e-mail.

18.3 If we have to contact you or give you notice in writing, we will do so by e- mail or by pre-paid post to the address you provide to us in your order.

18.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our websites, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

19. Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

19.3 This contract is between you and us or between you and the Supplier. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we and the Supplier agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

19.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We, you and the Supplier agree to the exclusive jurisdiction of the courts of England and Wales.

 

Section B

This Section B to the Terms only applies to purchases that you make from Suppliers. Section B is supplementary to and should be read together with Section A (except clauses 7, 9-14) of the Terms. In the event of any inconsistency between this Section B and Section A, this Section B will prevail.

 

20. Role of the Supplier and us

20.1 You are purchasing the Products from the Supplier so the Contract is between the Supplier and you only.

20.2 We are neither the buyer nor the seller of the Supplier's Products even though we will receive your payment on behalf of the Supplier. As such, any contractual obligations arising out of your purchase of the Supplier’s Products are the responsibility of the Supplier and you.

20.3 We have no responsibility to you in relation to your order from a Supplier or any Supplier Products, except as expressly set out in these terms

 

21. Prices and delivery charges

21.1 The prices of the Products will be as quoted on our sites from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 2.5 in this Part B for what happens in this event.

21.2 Prices for the Products may change from time to time, but changes will not affect any order already confirmed.

21.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, the VAT you pay will be adjusted, unless you have already paid for the Products in full before the change in VAT takes effect.

21.4 The price of a Product does not include delivery charges. Delivery charges are as quoted on our sites from time to time.

21.5 Our sites contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our sites may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order with the Supplier until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, the Supplier do not have to provide the Products to you at the incorrect (lower) price.

21.6 All Products shown on our sites are subject to availability. We will inform you by e-mail as soon as possible if the Supplier is unable to fulfil your order.

 

22. How the contract is formed between you and the supplier

22.1 For questions regarding placing an order on our sites, please see http://support.artellite.co.uk.

22.2 The order process allows you to check and amend any errors before submitting your order to Supplier. Please take the time to read and check your order at each page of the order process.

22.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order on behalf of the Supplier. However, please note that this does not mean that your order has been accepted by the Supplier or by us. The Supplier’s acceptance of your order will take place as described in clause 7.4 in this Part A.

22.4 We will on behalf of the Supplier confirm the Supplier’s acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Order Confirmation). The Contract between the Supplier and you will only be formed when we send you the Order Confirmation.

22.5 If the Supplier is unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our sites as referred to in clause 2.1 in this Part B, you will be informed of this by e-mail and your order will not be processed. If you have already paid for the Products, the full amount will be returned to you as soon as possible.

 

23. Delivery

23.1 Your order will be fulfilled as soon as reasonable, unless there is an Event Outside Control, and we will provide you with a tracking number once the Products have been shipped. If we are unable to fulfil delivery because of an Event Outside Control, we will contact you.

23.2 Delivery will be completed when the Products are delivered to the address you gave when making the order.

23.3 The Products will be your responsibility from the completion of delivery.

23.4 You own the Products once you have made the payment in full, including all applicable delivery charges.

23.5 Please note that where you purchase Products from a Supplier and Products from us in the same order the Supplier is responsible for delivery of the Products it has sold and we are responsible for the delivery of the Products we have sold. Therefore, delivery will be made separately and will not necessarily arrive at the same time. Note you may also be charged separate shipping costs.

 

24. International delivery

24.1 International shipping destinations are set by the seller. We do our best to encourage sellers to ship worldwide, but in some cases, sellers will only ship to a limited set of countries.

If you wish to have a Product delivered to a country that a seller currently does not ship to, please contact: support@artellite.co.uk. (International Delivery Destinations). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

24.2 If you order Products from our sites for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that neither we nor the Supplier have no control over these charges and cannot predict their amount.

24.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

24.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We or the Supplier will not be liable or responsible if you break any such law.

 

25. Your cancellation and refund rights if you are a consumer

This clause 25 only applies if you are a consumer.

25.1 If you are a consumer, you have a legal right to cancel your Contract with the Supplier under the Consumer Protection (Distance Selling Regulations 2000) during the period set out below in clause 9.3 in this Part B. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract with the Supplier and receive a refund.

25.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made products

25.3 You may cancel a Contract from the date you receive the Order Confirmation, which is when the Contract between you and the Supplier is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.

25.4 To cancel a Contract, you must contact us in writing by sending an e-mail to: support@artellite.co.uk. You may wish to keep a copy of your cancellation notification for your own records. A member of the Artellite team will then contact you regarding how to return the Products.

25.5 If you are entitled to a refund, we will refund you on the credit card or debit card used by you to pay. You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid.

25.6 If the Products were delivered to you: a) you must return the Products to the Supplier as soon as reasonably practicable; b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

25.7 Details of your legal right to cancel and an explanation of how to exercise it are provided here http://support.artellite.co.uk/what-are-laws-concerning-accepting-returns-giving-refunds

25.8 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or this Part B.

 

26. How to pay

26.1 We are authorised by the Supplier to accept your payment for orders. In processing your payment, and any refund, we will be shown as merchant of record on your credit card or bank statement and will be acting as the Supplier's agent.

26.2 You can only pay for Products using a debit card or credit card. We accept the following cards: - Visa - MasterCard - AmEx - Discover - Maestro

26.3 Payment for the Products and all applicable delivery charges is in advance.

 

27. The Supplier’s warranty for the Products

27.1 The Supplier provides a warranty that on delivery and for a period of [12] months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2 in this Part B.

27.2 The warranty in clause 27.1 above does not apply to any defect in the Products arising from: a) fair wear and tear; b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; c) if you fail to operate or use the Products in accordance with its intention; d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or e) any specification provided by you.

27.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

28. Liability if you are a business

This clause 28 only applies if you are a business customer.

28.1 Nothing in these Terms limit or exclude liability for: a) death or personal injury caused by our negligence; b) fraud or fraudulent misrepresentation; or c) defective products under the Consumer Protection Act 1987.

28.2 Subject to clause 15.1 above, the Supplier or we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: a) any loss of profits, sales, business, or revenue; b) loss or corruption of data, information or software; c) loss of business opportunity; d) loss of anticipated savings; e) loss of goodwill; or f) any indirect or consequential loss.

28.3 Except as expressly stated in these Terms, neither the Supplier nor we give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, neither the Supplier nor we will be responsible for ensuring that the Products are suitable for your purposes.

 

29. The Supplier’s liability if you are a consumer

This clause 29 only applies if you are a consumer.

29.1 If the Supplier fail to comply with these Terms, the Supplier are responsible for loss or damage you suffer that is a foreseeable result of the Supplier’s breach of these Terms or its negligence, but the Supplier are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and the Supplier at the time you entered into the Contract.

29.2 Products are only supplied for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and neither the Supplier nor we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

29.3 Nothing in these Terms limits or excludes liability for: a) death or personal injury caused by the Supplier’s negligence; b) fraud or fraudulent misrepresentation; c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and e) defective products under the Consumer Protection Act 1987.

 

30. General questions and complaints

30.1 Please contact us at: support@artellite.co.uk directly for all questions, complaints and issues that relate to the Supplier’s orders, unless described otherwise in these Terms.